PRIVACY POLICY

Introduction Central Gate Estates ("we," "our," "us") values your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or engage with our services. By using our website, you agree to the terms of this Privacy Policy.

Who We Are Central Gate Estates is a lettings and property management company based in London. Our registered office is located at 4th Floor, Silverstream House, 45 Fitzroy Street, Fitzrovia, London, W1T 6EB. For any queries regarding your personal data, you can contact us via email at bradley@centralgateestates.com or claire@centralgateestates.com.

The Information We Collect We may collect and process the following categories of personal data:

Information You Provide Directly:
- Name, address, email, and telephone number.
- Financial details (e.g., bank account information) for payment processing.
- Identification documents (e.g., passport, driving licence) for tenancy or property-related purposes.
Information Collected Automatically:
- IP address, browser type, and operating system when you visit our website.
- Cookies and similar technologies to enhance user experience.
Third-Party Data:
- Information from credit reference agencies or previous landlords when conducting tenant checks.

How We Use Your Information Your data is collected and used for the following purposes:

To provide property letting and management services.
To verify your identity and carry out necessary background checks.
To communicate with you regarding your property or tenancy.
To process payments and manage financial transactions.
To comply with legal obligations and prevent fraud.
To improve our website and customer experience.

Legal Basis for Processing We process your personal data under the following legal bases:

Contractual Necessity: To fulfil our obligations under tenancy agreements or property management contracts.
Legal Obligation: To comply with applicable laws and regulations.
Legitimate Interests: To improve our services and manage our operations effectively.
Consent: Where explicitly provided by you for marketing or other optional services.

Sharing Your Information We may share your personal data with:

Service providers and contractors who assist in delivering our services (e.g., maintenance providers, referencing agencies).
Legal and regulatory authorities when required by law.
Credit reference agencies to assess tenant applications.
Professional advisors (e.g., solicitors, accountants) for legitimate business purposes.

We will never sell or rent your personal data to third parties.

Data Retention We retain personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes. Typically, this means:

Tenancy-related information: Retained for 7 years after the end of the tenancy.
Marketing preferences: Retained until you opt out.

Your Rights You have the following rights under data protection laws:

Access: Request a copy of the personal data we hold about you.
Rectification: Request correction of inaccurate or incomplete data.
Erasure: Request deletion of your personal data, subject to legal obligations.
Restriction: Request limitation on the processing of your data.
Data Portability: Request transfer of your data to another organisation.
Objection: Object to processing based on legitimate interests or direct marketing.
Withdraw Consent: Withdraw consent for optional data processing activities.

To exercise these rights, please contact us at bradley@centralgateestates.com or claire@centralgateestates.com.

Data Security We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. These include encryption, secure storage, and regular security audits.

Cookies Our website uses cookies to enhance functionality and analyse website traffic. You can manage cookie preferences through your browser settings. For more details, please refer to our [Cookie Policy].

Third-Party Links Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites, and we encourage you to review their privacy policies.

Non-Refundable Deposit Policy Please note that a one-week deposit is required to reserve a property. This deposit is non-refundable if tenants fail to follow the necessary procedures or provide required documentation within the agreed timeframes.

Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in legal requirements or our operations. Any updates will be posted on this page with a revised "Last Updated" date.

Contact Us If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

Central Gate Estates 4th Floor, Silverstream House 45 Fitzroy Street, Fitzrovia London, W1T 6EB Email: bradley@centralgateestates.com or claire@centralgateestates.com

Last Updated: 17 December 2024